Store Manager

NEVE JD TEMPLATE FINAL 2026: EXTERNAL USE Job Title: Store Manager Brand: Austen & Blake Location: Reading Contract Type: Permanent Reporting to: Area Sales Manager

About Neve Jewels Group

Neve Jewels Group is a UK headquartered, digital-first jewellery company redefining modern luxury through made-to-order

design,

ethical

craftsmanship,

and

global

e-commerce

across

its

brands:

Diamonds

Factory,

Austen

&

Blake,

and

Sacet.

About Austen & Blake Austen & Blake is a premium jewellery brand offering bespoke and made-to-order engagement rings, wedding rings and

fine

jewellery.

Known

for

its

design

expertise,

personal

consultations

and

craftsmanship,

Austen

&

Blake

serves

customers

through

a

combination

of

digital

touchpoints

and

physical

showrooms.

This

role

is

dedicated

exclusively

to

the

Austen

&

Blake

brand
.

Our values Across the Group

• Celebrate the Moment - We honour life’s milestones by creating meaningful, joy-filled jewellery experiences.
• Customer Centric Approach - Every decision starts with our customer, delivering personalised service at every

step.

• Earn Trust and Respect - We build trust through honesty, care, and respect in all relationships.
• Experience Led Innovation - We blend tradition and innovation to enhance every jewellery experience.
• Empathy for People and Planet - We act with compassion, sourcing ethically and operating sustainably.

About the Role: As Store Manager, you will lead a high-performing store team to deliver an outstanding customer journey and consistent

commercial

performance.

You

are

accountable

for

delivering

store

results

against

core

KPIs

and

for

maintaining

strong

operational

control

and

compliance.

This

is

a

hands-on

leadership

role,

with

approximately

90%

of

time

spent

on

the

sales

floor

coaching,

role-modelling

and

elevating

standards.

How you’ll contribute in this role: Commercial Performance

• Lead the store to achieve sales, profitability and commercial objectives.

• Drive conversion, average transaction value and overall sales performance through effective leadership and coaching.

• Monitor commercial performance, identify opportunities and implement action plans to maximise results.

• Manage labour, stock and operational costs to support profitable growth. Customer Experience

• Create a consistently exceptional customer experience that drives loyalty and advocacy.

• Ensure every customer journey reflects the highest standards of service.

• Encourage customer feedback and use insights to continuously improve performance.

• Champion positive online reviews and customer engagement. Leadership & Team Development

• Recruit, develop and retain a high-performing team.

• Create a culture where employees thrive, develop and grow.

• Provide regular coaching, feedback and performance reviews to help colleagues reach their full potential.

• Identify and develop future talent through succession planning.

• Ensure all team members complete required learning and development activities. Retail Operations & Compliance

• Maintain excellent operational standards across all areas of the store.

• Ensure compliance with company policies, health and safety, GDPR, finance and regulatory requirements.

• Proactively manage stock integrity, order management and operational processes.

• Prepare for and deliver successful internal audits and store visits. Business Communication & Execution

• Take ownership of agreed business actions, ensuring they are delivered within required timescales.

• Identify operational risks and challenges, escalating where appropriate with clear recommendations.

• Maintain accurate store records and ensure all required systems are kept up to date.

• Build strong relationships with regional leadership and support functions to drive continuous improvement.

Who we’re looking for:

• Substantial experience managing a retail store or leading a high-performing retail team - working in luxury/premium

retail

environments,

including

jewellery,

fashion,

beauty

and/or

hospitality.

• A strong track record of delivering commercial results and achieving business objectives.
• Excellent leadership, coaching and people development skills.
• A passion for delivering outstanding customer service.
• Strong commercial awareness with the ability to analyse performance and make informed decisions.
• Excellent planning, organisational and problem-solving abilities.
• Confidence in managing operational standards, compliance and risk.
• Strong communication skills with the ability to influence and engage colleagues at all levels.
• Experience using retail systems and performance reporting tools would be advantageous.

What success looks like: Successful Store Managers consistently:

• Deliver strong commercial performance and profitable growth.
• Create exceptional customer experiences that build loyalty and advocacy.
• Build engaged, capable and high-performing teams.
• Maintain outstanding operational and compliance standards.
• Execute business priorities with pace, accuracy and accountability.
• Foster a culture of continuous improvement, collaboration and ownership.

Our benefits to support you:

• Join a fast-growing business where your contributions matter and your ideas are valued.

• Work in a supportive, transparent environment that encourages innovation and excellence.

• Comprehensive Vitality private healthcare, offering access to high quality medical support and wellness benefit.

• Enjoy your birthday, with an extra day of leave to celebrate.

• Access to Perkbox for exclusive discounts, rewards, and wellbeing benefits to help you make the most of your

work-life

balance.

• Generous employee discount scheme.
• {20} days annual leave + bank holidays (pro-rated per working hours).
• Enhanced maternity and paternity leave entitlements.
• Plus more exciting benefits to come.

Next steps:

If your application is successful, you’ll receive an initial phone screening call with our Talent Acquisition team, followed

by

a

round

of

interviews

with

the

hiring

manager

and

selected

stakeholders.

Throughout

the

process,

you’ll

receive

feedback

following

each

round

of

interview(s)

with

regular

updates

on

how

the

recruitment

process

is

going.

Please bear with us, we do receive a large volume of applications, and unfortunately, we’re only able to respond to candidates

who

have

been

shortlisted.

We’re an equal opportunity employer, if you don’t meet every requirement, we still encourage you to apply.
Our Commitment to Equity, Diversity & Inclusion:
We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate

on

the

basis

of

gender,

race,

colour,

religion,

age,

disability,

belief,

sexual

orientation,

marital

status,

or

is

disadvantaged

by

conditions

or

Requirements

which

cannot

be

shown.
Discover more about life at {Neve Jewels Group/Austen & Blake/Diamonds Factory/Sacet} by following our LinkedIn page

and

social

media

channels.