Analytics Lead

Analytics Lead – Business Intelligence & Insights

Location: Gurugram, Haryana, India | Experience: Senior Level (7-14 years)

About the Company

EXL is a global operations management and analytics company helping businesses improve growth, profitability, customer experience, risk management, and operational performance. Its Business EXLerator Framework™ combines analytics, automation, benchmarking, business process management, consulting, industry expertise, and technology platforms to solve complex business challenges. EXL serves insurance, healthcare, banking and financial services, utilities, travel, transportation, logistics, retail, and e-commerce organizations. With more than 24,000 professionals across the United States, Europe, Asia, Latin America, Australia, and South Africa, the company delivers globally integrated solutions. EXL Analytics brings together nearly 2,000 data scientists and analysts who apply statistical data mining, advanced analytics, and consultative problem-solving to improve client decision-making. The team works across customer strategy, pricing, marketing, risk minimization, cost analysis, resource optimization, and operational transformation. This role will contribute to that mission by converting complex data into clear insights and measurable business action.

About the Role

The Analytics Lead – Business Intelligence & Insights owns the journey from an ambiguous business question to a clear, decision-ready recommendation. The role prioritizes insight generation: structuring problems, developing analytical approaches, interpreting customer and market data, and translating findings into compelling stories for senior stakeholders. You will lead end-to-end engagements, guide distributed teams, and ensure every dashboard, report, analysis, and presentation is accurate, relevant, and connected to business impact. Using SQL, SAS, Snowflake, Power BI, and PowerPoint or comparable tools, you will combine technical execution with consultative communication. Success means helping clients make faster, better decisions while building trusted relationships, strengthening delivery quality, and identifying opportunities to expand impact across existing engagements.

Key Responsibilities

• Own end-to-end insight engagements, converting client objectives into structured analytical plans, clear hypotheses, delivery milestones, and recommendations that support measurable business decisions.
• Analyze customer behavior, market dynamics, segmentation, pain points, growth levers, and value propositions to identify opportunities for revenue growth, efficiency, experience improvement, or risk reduction.
• Lead analytical execution using SQL, SAS, Snowflake, and related technologies, ensuring data quality, methodological rigor, reproducibility, and confidence in reported findings.
• Translate complex analysis into executive-ready storyboards, presentations, dashboards, and narratives using Power BI, PowerPoint, or comparable visualization and reporting tools.
• Facilitate client workshops, working sessions, governance forums, and recurring status meetings, maintaining alignment, transparency, issue resolution, and confidence throughout delivery.
• Lead distributed onshore-offshore teams, clarify ownership, manage performance, coach team members, and coordinate execution across geographies, time zones, and stakeholder groups.
• Review analytical outputs and client deliverables for quality, relevance, accuracy, and actionability before release, while adapting plans as priorities, data, and requirements evolve.
• Build trusted advisor relationships, understand adjacent client needs, and contribute to account growth by identifying opportunities where analytics and insights can create additional value.

Essential Skills & Technologies

• Strong expertise in SQL and experience with SAS, Snowflake, or comparable client data technologies, including advanced extraction, transformation, validation, and analytical querying.
• Demonstrated ability to generate insights from customer, market, operational, or commercial data and connect findings to business decisions, opportunities, and measurable outcomes.
• Practical experience building dashboards and reports in Power BI or similar tools, with the ability to communicate trends, drivers, risks, and recommendations clearly.
• Strong problem-structuring, hypothesis-development, analytical-design, storytelling, and executive presentation capabilities across ambiguous business situations.
• Proven experience leading client engagements, distributed teams, governance routines, quality assurance, and end-to-end delivery in a consulting, analytics, or insight-generation environment.
• Outstanding written and verbal communication skills, with the maturity to work effectively across cultures, seniority levels, functions, and global stakeholder groups.

Additional Plus

• Experience across insurance, healthcare, banking, capital markets, utilities, retail, e-commerce, travel, transportation, logistics, or other complex data-rich industries.
• Exposure to advanced statistical analysis, experimentation, customer segmentation, pricing, marketing analytics, risk analytics, or operational optimization.
• Experience identifying account expansion opportunities and translating client relationships into broader analytics or consulting engagements.

What You'll Bring

• You bring 7–14 years of experience in business intelligence, analytics consulting, customer insights, market intelligence, data analytics, or related insight-generation roles.
• You bring the ability to move comfortably between business context and technical detail, asking the right questions, assessing data limitations, selecting practical methods, and explaining conclusions without unnecessary complexity.
• You bring ownership from the first problem-framing conversation through data analysis, quality review, storyboarding, executive presentation, and recommendation adoption.
• You bring sound judgment in ambiguous environments, adapting analytical approaches when priorities shift while protecting rigor, delivery quality, and stakeholder trust.
• You bring experience leading teams through clear expectations, constructive coaching, effective delegation, and active management of risks, dependencies, and delivery commitments.
• You bring a consultative mindset that turns insights into action, challenges assumptions respectfully, and identifies where analysis can improve growth, customer outcomes, efficiency, or risk management.
• You bring cultural awareness and communication discipline for working with global clients and distributed teams across different time zones and operating models.
• You bring a continuous-learning orientation, curiosity about industries and business models, and the resilience to take on complex, high-visibility challenges.

Why Join Us

• Own high-impact insight engagements where your analysis directly shapes client decisions, operating priorities, customer strategies, and growth opportunities across complex industries.
• Work alongside experienced analytics consultants, data scientists, and senior client stakeholders, gaining broad exposure to business problems and decision environments.
• Develop the full leadership toolkit: analytical design, executive storytelling, client advisory, governance, team leadership, commercial thinking, and account growth.
• Grow in an environment that combines global scale with entrepreneurial ownership, giving you room to influence how analytics is delivered and adopted.
• Build a career through structured training, mentoring, coaching, and hands-on opportunities with leading analytical tools, methods, and technology platforms.
• Expand your perspective through cross-cultural collaboration, onshore-offshore delivery, and engagements spanning industries such as insurance, healthcare, banking, retail, utilities, and travel.
• Create visible business value by turning fragmented data into practical recommendations that improve performance, customer experience, operational efficiency, risk management, and profitability.
• Join a team that values sharp thinking, clear communication, dependable execution, and the courage to navigate ambiguity while maintaining high standards.
• Use the experiences gained here as a foundation for continued growth within analytics leadership, consulting, business intelligence, insights, and broader strategic roles.

What We Offer

• A fast-paced, innovative environment where analytics professionals work closely with experienced consultants and influence important business decisions.
• Broad exposure to client industries, business models, analytical methods, teamwork practices, and time-management disciplines that support long-term professional growth.
• Training in analytics capabilities, leading tools, and techniques, supported by mentoring and coaching from experienced professionals.
• Opportunities to grow through challenging global engagements, cross-cultural collaboration, and experiences that create a strong platform for future career progression.