Knowledge Management Associate

1

About Alvarez & Marsal

Alvarez & Marsal (A&M) is a global consulting firm with entrepreneurial, action and results-oriented professionals. We take a hands-on approach to solving our clients' problems and assisting them in reaching their potential. Our culture celebrates independent thinkers and doers who positively impact our clients and shape our industry. The collaborative environment and engaging work—guided by A&M's core values of Integrity, Quality, Objectivity, Fun, Personal Reward, and Inclusive Diversity—are why our people love working at A&M.
For details, please visit the company website: http://www.alvarezandmarsal.com
About A&M Global Capability Center Private Limited
In 2023, A&M established a high-quality global capability center in India. The capability center has dedicated centers of expertise which work with A&M leadership across multiple business units and geographies to enable efficient service delivery to A&M clients.
The GCC is designed to efficiently and innovatively scale client delivery teams to meet ongoing demands. It helps A&M's global business units expand their talent pool in India, allowing them to hire specialized professionals, maintain competitive pricing, accelerate delivery speeds with a hybrid onshore-offshore team, and leverage automation with top-tier digital and analytics talent. The GCC blends industry and consulting professionals across multiple domains to drive change and add value.
Unlike traditional GCC models focused on back-office support, we partner with case teams for end-to-end case delivery and thought leadership. Nearly 90% of our consultants hold advanced degrees, and our leadership team boasts over
1000 years of combined experience. We serve all major markets, including the Americas, EMEA, and APAC, and work across various industries such as Consumer & Retail, Healthcare, Software & Technology, Automotive & Industrials, Hospitality & Leisure, Energy & Natural Resources, and Financial Services.
As we embark on this unique journey, the firm is actively seeking to build a strong, capable team for the center. The GCC is growing rapidly and is already a 900+ member team.

The team

We are seeking an enthusiastic, self-motivated recent graduate to join our Knowledge Management (KM) team as a Knowledge Management Associate. This role sits within the Global AI and Knowledge Innovation Organization (GAIKO) and works alongside KM Business Partners to support the design, rollout, and adoption of knowledge management solutions across our consulting business units.
This role is broad by design and will expose the ideal candidate to an array of knowledge management activities in support of our firm’s goal to enable practitioners with AI tooling.

Associate,

Knowledge Management

2
How you will contribute?

• Support Business Partners' stakeholder meetings across KM initiatives, including scheduling, preparing materials, taking notes, and tracking follow-up actions.
• Support the rollout of new KM tools and platform features, including facilitating user acceptance testing (UAT), consolidating feedback, creating user guides and process documentation, and serving as a point of contact for users during hypercare.
• Design, build, and maintain SharePoint pages and sites in support of KM initiatives, applying consistent structure, navigation, and visual standards.
• Update and maintain SharePoint pages and lists for key knowledge products as content, processes, and platform capabilities evolve.
• Support content quality assurance, including tagging, document sanitization, and content organization.
• Build strong working relationships across the KM team and with business unit stakeholders to ensure clear, consistent communication.
• Demonstrate a willingness to assist with tasks outside the immediate role when it benefits the wider team.

Qualifications

Required

• Recent university graduate (Bachelor's degree or above), or professional with 0–3 years of experience in knowledge management, content management, or a related field.
• Bachelor's degree in a related area, or equivalent work/technical experience, in Business Studies, Business

Administration, Management, Technology, or Library Sciences.

• Internship or work experience with transferable skills preferred.
• Experience with Microsoft 365 and SharePoint required; SharePoint page design or site administration experience strongly preferred. Salesforce experience a plus.
• Fluent English is essential, as this person will report to an English-speaking global team. Additional languages (Portuguese, Mandarin, Cantonese, Japanese, or Korean) are a plus but not required.

Desired

• Strong attention to detail, particularly when managing content quality and testing feedback.
• Excellent written and verbal communication skills, with the ability to present information clearly to both technical and non-technical audiences.
• Comfortable coordinating and engaging with multiple stakeholder groups, including senior management.
• Practical, organized approach to managing testing cycles, documentation, and hypercare support.
• Sound judgment and problem-solving ability, with a track record of following through on tasks to completion.
• Adaptable and responsive, with the ability to manage competing priorities and shifting timelines.
• Able to work independently while keeping the wider team informed.

Your journey at A&M
We recognize that our people are the driving force behind our success, which is why we prioritize an employee experience that fosters each person’s unique professional and personal development. Our robust performance development process promotes continuous learning, rewards your contributions, and fosters a culture of meritocracy.
With top-notch training and on-the-job learning opportunities, you can acquire new skills and advance your career. We prioritize your well-being, providing benefits and resources to support you on your personal journey. Our people consistently highlight the growth opportunities, our unique, entrepreneurial culture, and the fun we have together as their favourite aspects of working at A&M. The possibilities are endless for high-performing and passionate professionals.
How will you grow and be supported?
At A&M, we know our people drive our growth, and we're focused on providing an employee experience that supports professional and personal development. We provide our team with a robust performance development process which encourages continuous learning and development that rewards you for your contributions. We have the best technical and formalized on-the-job training and offer endless opportunities for professionals to acquire new skills. We also prioritize your well-being and provide personal tools and resources to support you through your personal journey.
Click to learn about our commitment to your well-being.