Retail Business Manager

Location: Mumbai and Bhiwandi, Maharashtra, India | Experience: Mid-Senior Level (5-8 years)

About the Company

Our retail business serves customers through a connected commercial and operational model spanning Mumbai and Bhiwandi. We are focused on building reliable retail execution, improving customer experience, and creating sustainable business growth through disciplined day-to-day management.

The organization values ownership, speed, commercial thinking, and practical problem-solving. Teams work closely across stores, warehouse and fulfilment operations, sales, customer service, finance, and leadership to turn business priorities into measurable results.

This is an opportunity to join a growing retail environment where decisions are expected to be grounded in data, customer needs, and operational realities. The successful candidate will help strengthen performance standards, improve coordination between locations, and build a culture in which teams understand their targets, act on insights, and remain accountable for outcomes.

About the Role

As Retail Business Manager, you will own business performance across Mumbai and Bhiwandi, connecting commercial goals with dependable retail execution. You will translate strategy into location-level plans, operating rhythms, and measurable targets that teams can execute consistently.

The role combines business planning, sales and margin performance, inventory and fulfilment coordination, customer experience, and people leadership. You will use dashboards, reviews, field observation, and cross-functional operating mechanisms to identify gaps and improve results.

Success means delivering profitable growth, stronger productivity, better availability, and consistent customer outcomes across both locations. You will be expected to make timely decisions, build capable teams, and create repeatable systems rather than relying on individual effort.

Key Responsibilities

• Own revenue, margin, productivity, and customer experience outcomes across Mumbai and Bhiwandi, using structured reviews and corrective actions to improve performance against agreed business targets.
• Convert annual and monthly priorities into location-level operating plans, ensuring teams understand goals, resource requirements, critical milestones, and the business impact of their execution.
• Build a disciplined performance-management rhythm through dashboards, weekly reviews, root-cause analysis, and action tracking that enables faster decisions and sustained improvement.
• Coordinate with sales, warehouse, fulfilment, finance, customer service, and leadership teams to improve availability, order execution, cost control, and the end-to-end customer experience.
• Lead, coach, and develop retail teams through clear expectations, capability plans, regular feedback, and accountability mechanisms that raise productivity and strengthen succession depth.
• Monitor market, customer, competitor, and operational signals, converting insights into commercial experiments and process improvements that increase growth, retention, and operating efficiency.

Essential Skills & Technologies

• Strong retail business management, commercial planning, sales analysis, budgeting, and multi-location operating experience, with the ability to connect daily actions to revenue, margin, and customer outcomes.
• Demonstrated people leadership and stakeholder-management capability, including coaching frontline managers, influencing cross-functional partners, and resolving execution issues in fast-moving operating environments.
• Comfort with business dashboards, spreadsheets, ERP, CRM, inventory, or retail reporting systems, using data to diagnose performance gaps and prioritize high-impact interventions.

Additional Plus

• Experience managing retail operations across stores, fulfilment centres, warehouses, or distributed locations, especially in a business with significant Mumbai-region operating complexity.
• Exposure to omnichannel retail, e-commerce, last-mile delivery, inventory optimization, category management, or customer-experience improvement would strengthen your ability to scale performance.
• Experience introducing standard operating procedures, review cadences, incentive structures, or continuous-improvement programs that produced measurable commercial or operational gains.

What You'll Bring

• You bring 5–8 years of experience in retail, sales, business operations, commercial management, or a related environment, with clear evidence of owning targets and improving business performance.
• You are commercially sharp and operationally grounded. You can interpret performance data, identify the few issues that matter most, and turn those insights into practical actions with owners and deadlines.
• You lead through clarity and accountability rather than activity. You set expectations, establish useful routines, coach managers, and create an environment where teams understand both what must improve and why it matters.
• You communicate effectively with frontline employees, peers, senior leaders, and external partners. You can adapt your message, challenge assumptions constructively, and maintain momentum when priorities or conditions change.
• You are comfortable working across Mumbai and Bhiwandi and understand that strong retail performance depends on coordination between customer-facing teams, fulfilment, inventory, finance, and support functions.
• You demonstrate sound judgment, resilience, and a bias for action. You can balance short-term business needs with the process, talent, and systems required to build repeatable long-term growth.
• A Bachelor's or Master's degree in Business, Retail Management, Marketing, or a related discipline is preferred, along with strong working knowledge of standard productivity and reporting tools.

Why Join Us

• Own a visible, multi-location retail mandate where your decisions directly influence growth, profitability, productivity, and customer experience across Mumbai and Bhiwandi.
• Work closely with senior stakeholders and cross-functional teams, gaining broad exposure to commercial strategy, fulfilment, people leadership, and the systems required to scale retail execution.
• Help shape operating standards, performance routines, and team capability in a growing business where practical improvements can create meaningful and measurable impact.
• Join a hands-on, accountable culture that values customer focus, data-informed decisions, collaboration, and managers who take ownership from problem diagnosis through business results.

What We Offer

• Annual CTC of ₹10–15 lakh, with the final package aligned to relevant experience, demonstrated business impact, and the scope of responsibilities.
• A hybrid working model with regular presence across Mumbai and Bhiwandi, enabling close connection with teams, customers, and operating realities while supporting focused planning work.
• Meaningful ownership, cross-functional visibility, and the opportunity to build stronger retail systems, develop teams, and contribute directly to the business's next stage of growth.