Head of Operations

Head of Operations – Presentation Graphics and Design

Location: Mumbai, Maharashtra, India | Experience: Senior Leadership (18–25 years)

About the Company

Integreon is hiring a Head of Operations to lead a large, distributed Presentation Graphics and Design organization from Mumbai. The role sits within a global operating environment, partnering closely with teams and counterparts in the United States and the Philippines to deliver dependable creative services across time zones. The organization values strong ownership, disciplined service delivery, operational resilience, and consistent quality at scale. This leader will help ensure that clients and internal stakeholders receive timely, high-quality presentation graphics and design support while teams have the structure, direction, and development required to perform at their best. The position combines strategic operational leadership with hands-on accountability for people, workflows, service levels, business continuity, reporting, and continuous improvement. It is suited to an experienced operator who can connect business priorities with practical systems, clear policies, measurable performance, and engaged leadership. Based onsite in Mumbai, the role requires presence, judgment, and availability to address urgent operational needs beyond standard working hours when necessary.

About the Role

As Head of Operations, you will own the daily performance and long-term direction of the Presentation Graphics and Design Team across multiple India sites. You will lead a 100–200 FTE organization spanning designers, project managers, and support staff, while coordinating with counterparts in the United States and the Philippines. Your mandate is to build reliable, scalable operations through clear workflows, service-level discipline, strong resource planning, and robust business continuity controls. You will translate business and client expectations into measurable operating plans, resolve barriers affecting delivery, and create an environment where people are developed, supported, and accountable. Success means consistent quality, predictable turnaround, resilient operations, effective stakeholder relationships, and an engaged leadership pipeline. The role is onsite in Mumbai and requires sound judgment and availability for urgent operational matters outside standard working hours.

Key Responsibilities

• Own multi-site operations across India, translating strategic goals into operating plans, governance routines, and measurable outcomes that improve delivery reliability, productivity, quality, and stakeholder confidence.
• Lead and develop a 100–200 FTE organization of designers, project managers, and support staff through regular one-on-ones, feedback, performance management, succession planning, and actions that strengthen engagement and satisfaction.
• Partner with counterparts in the United States and the Philippines to align operating standards, coordinate capacity, resolve cross-site dependencies, and maintain consistent global delivery of presentation graphics and design services.
• Establish and manage SLAs with internal teams and external clients, using service metrics, trend analysis, stakeholder communication, and corrective actions to ensure commitments are consistently met or exceeded.
• Own workflow management for large, complex volumes and data sets by improving allocation, tracking, reporting, turnaround times, controls, and escalation mechanisms across the operating model.
• Build, maintain, and regularly test BCP policies and reports, coordinating with internal teams and external partners to reduce disruption risk and sustain critical services during emerging operational challenges.
• Manage budgets, resources, timelines, policies, and operational reporting while supporting ISO and Six Sigma initiatives that improve process performance and create measurable efficiency gains.
• Maintain strong relationships with clients and internal stakeholders, remove barriers to team functioning, support deadline achievement, and provide decisive leadership during urgent operational needs.

Essential Skills & Technologies

• Large-scale operations leadership across multiple sites, with demonstrated accountability for creative, design, presentation graphics, or comparable high-volume service delivery environments.
• Advanced people leadership across 100–200 FTE, including performance management, coaching, succession planning, team motivation, employee engagement, and development of future operational leaders.
• Strong command of SLA and service-level management, workflow optimization, capacity planning, resource allocation, turnaround-time improvement, operational reporting, and complex data-set governance.
• Practical expertise in Business Continuity Planning, including risk assessment, policy creation, reporting, testing, review cycles, disruption response, and coordination with internal and external partners.
• Executive stakeholder and client management skills, supported by clear communication, cross-cultural collaboration, negotiation, escalation management, and the ability to align teams across India, the United States, and the Philippines.
• Continuous improvement experience using ISO, Six Sigma, root-cause analysis, process controls, and performance metrics to improve quality, productivity, consistency, and business outcomes.

Additional Plus

• Experience leading 24/7 operations or teams supporting global clients across multiple time zones and demanding service windows.
• Background in presentation graphics, visual communications, creative services, design production, or an adjacent high-volume content delivery environment.
• Experience creating operational policies, dashboards, governance reports, and management routines that improve transparency, accountability, and decision-making.

What You'll Bring

• You bring 18–25 years of progressive experience leading large-scale operations, ideally within presentation graphics, visual communications, creative services, design production, or another complex, high-volume service environment.
• You have successfully led 100–200 FTE across multiple sites and can create clarity through operating structures, performance expectations, coaching, succession planning, and consistent people-management practices.
• You understand how to run reliable global service operations: setting and managing SLAs, balancing capacity and demand, improving workflows, monitoring complex volumes and data, and turning performance insights into corrective action.
• You have practical experience building BCP policies and reports, reviewing operational risks, coordinating disruption preparedness, and maintaining service continuity when priorities or operating conditions change.
• You communicate credibly with clients, senior stakeholders, and international counterparts, creating alignment across India, the United States, and the Philippines while handling escalations with calm judgment and ownership.
• You are comfortable managing budgets, resources, timelines, and operational governance, and you know how to connect ISO or Six Sigma improvement work to measurable gains in quality, productivity, and client outcomes.
• You lead visibly and fairly, build trust across teams, identify barriers early, and create an environment where people feel supported while remaining accountable for delivery and performance.
• You are willing to work onsite in Mumbai and provide availability beyond standard hours when urgent operational needs require decisive intervention.

Why Join Us

This is an opportunity to shape a critical global creative-services operation at meaningful scale. You will own the systems, standards, and leadership practices that determine how consistently presentation graphics and design work reaches clients and internal stakeholders across demanding service environments. The role offers broad influence across people, process, technology-enabled workflow, service governance, and business continuity. You will work with counterparts in India, the United States, and the Philippines, giving you a genuinely international operating mandate and the chance to improve how teams collaborate across sites and time zones. Your leadership will directly affect delivery quality, turnaround times, resilience, employee experience, client confidence, and the development of future leaders. For an experienced operator, this is a role where disciplined execution and thoughtful people leadership can create visible business impact. You will join Integreon in a senior position with the authority and accountability to build stronger operating rhythms, remove barriers, and raise performance across a complex organization.

What We Offer

• A senior leadership mandate with ownership of multi-site presentation graphics and design operations, global coordination, service performance, people development, and business continuity.
• The opportunity to influence a 100–200 FTE organization, strengthen leadership depth, and connect operational improvements to quality, productivity, resilience, and stakeholder outcomes.
• A globally connected working environment with regular collaboration across India, the United States, and the Philippines, supported by competitive compensation and meaningful operational scope.