Media Account Manager

Location: Pune, Maharashtra, India | Experience: Mid Level (4-7 years)

About the Company

We are a growing organization building trusted relationships between brands, audiences, and media partners. Our work brings together commercial thinking, audience understanding, and effective communication to help clients achieve measurable growth. We value ownership, clarity, and dependable execution across every account. Teams are expected to connect business goals with practical media plans, use performance insight to improve decisions, and communicate progress transparently. This role joins the Marketing function and works closely with clients, media partners, creative teams, and internal stakeholders. We are looking for people who are comfortable balancing relationship management with commercial accountability, turning campaign requirements into clear actions, and identifying opportunities that strengthen long-term partnerships. Our ways of working emphasize collaboration, thoughtful problem-solving, disciplined follow-through, and continuous improvement. The successful candidate will contribute directly to client retention, campaign quality, revenue growth, and the organization’s reputation for reliable media execution.

About the Role

As Media Account Manager, you will own day-to-day client relationships and the business outcomes of assigned media accounts. You will translate client objectives into integrated media plans, coordinate delivery across internal and external partners, and ensure campaigns remain aligned to agreed goals, budgets, timelines, and quality standards. The role combines consultative account leadership, commercial management, campaign operations, and performance improvement. You will use reporting and client insight to identify risks, recommend optimizations, and demonstrate value throughout the account lifecycle. You will also contribute to retention and growth by understanding client businesses, spotting new opportunities, and building confidence through consistent execution. This role suits a commercially minded media professional who can manage multiple priorities, influence stakeholders without formal authority, and turn complex requirements into clear decisions. Your impact will be visible in stronger client relationships, improved campaign performance, dependable delivery, and sustainable account growth.

Key Responsibilities

• Own client relationships through structured communication, regular reviews, and responsive issue resolution, improving trust, satisfaction, retention, and the quality of commercial conversations.
• Translate business and marketing objectives into clear media strategies, plans, briefs, and delivery priorities that connect audience decisions with measurable client outcomes.
• Coordinate internal teams, media partners, vendors, and stakeholders through defined timelines and ownership, ensuring campaigns launch accurately and remain on track.
• Monitor campaign performance, budgets, pacing, and delivery quality through reporting systems, converting evidence into timely optimizations and clearly articulated recommendations.
• Lead status meetings and business reviews with concise updates on progress, risks, decisions, and next actions, creating accountability across every account workstream.
• Identify expansion and cross-sell opportunities by understanding client needs, market developments, and account performance, contributing to revenue growth and deeper partnerships.
• Maintain accurate account documentation, forecasts, budgets, campaign records, and post-campaign learnings, strengthening operational control and repeatable execution.
• Resolve escalations by diagnosing root causes, aligning stakeholders, and driving closure, protecting client confidence while improving processes for future campaigns.

Essential Skills & Technologies

• Strong account management, client communication, presentation, negotiation, and stakeholder management skills, with the judgment to balance relationship quality against commercial and delivery commitments.
• Practical knowledge of media planning, campaign execution, audience targeting, performance measurement, reporting, and optimization across relevant digital, social, search, display, or offline channels.
• Proficiency with spreadsheets, presentations, CRM or account-management systems, campaign dashboards, and analytics tools, using data to explain performance and guide decisions.
• Commercial understanding of budgets, scopes, forecasts, pricing, margins, renewals, and account growth, with disciplined attention to financial and operational accuracy.
• Ability to manage multiple accounts and deadlines in a collaborative environment, bringing structure to ambiguity and communicating risks before they affect client outcomes.
• Clear written and verbal communication, confident presentation skills, and the ability to simplify complex media recommendations for different business audiences.
• Analytical problem-solving and continuous-improvement mindset, with curiosity to test better approaches and convert campaign learnings into stronger future plans.

Additional Plus

• Experience managing integrated or multi-channel media accounts for brands, agencies, publishers, platforms, or marketing services organizations with varied stakeholder groups.
• Familiarity with tools such as Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, DV360, GA4, Looker Studio, Tableau, or comparable campaign and reporting platforms.
• Exposure to proposal development, pitch participation, client onboarding, contract coordination, or renewal planning that demonstrates broader commercial ownership.
• Experience working with clients across multiple markets, sectors, or time zones, especially where communication quality and cultural awareness influence account success.

What You'll Bring

You will bring four to seven years of experience in media account management, client servicing, media planning, digital marketing, advertising, or a closely related commercial role. You can demonstrate ownership of client relationships, campaigns, budgets, reporting, and delivery outcomes rather than only coordinating tasks. You are comfortable asking strong questions, understanding the business behind a brief, and translating that understanding into a practical media recommendation. You combine commercial awareness with operational discipline: you can protect scope, track financial details, manage timelines, and still create a positive client experience. You communicate with confidence in meetings and writing, present performance clearly, and adapt your message for senior decision-makers, specialists, and delivery teams. You use data to identify what is working, what is at risk, and what should change next. You are organized across multiple accounts, proactive when priorities shift, and willing to take ownership through resolution. Most importantly, you build credibility through follow-through, thoughtful judgment, and a consistent focus on client value, campaign effectiveness, account growth, and long-term partnership quality.

Why Join Us

• Own meaningful client outcomes rather than isolated tasks, with visibility into how media strategy, campaign execution, and account decisions influence retention, growth, and reputation.
• Work across clients, media partners, and internal specialists, building broader commercial and strategic capability while solving varied business and audience challenges.
• Join a team that values clear ownership, informed recommendations, transparent communication, and continuous improvement, giving strong performers room to influence how work gets done.
• Grow through exposure to account expansion, performance reviews, integrated planning, and senior stakeholder conversations that develop both leadership judgment and media expertise.

What We Offer

• A hybrid working environment in Pune with the collaboration and flexibility needed for focused planning, client engagement, and effective team execution.
• Opportunity to own a portfolio of media accounts and build visible expertise across client strategy, campaign performance, commercial planning, and partnership growth.
• A collaborative setting with exposure to cross-functional specialists, media partners, and senior stakeholders, supporting practical learning and broader career development.
• A role where disciplined execution, strong ideas, and measurable client impact are recognized through meaningful responsibility and opportunities to contribute beyond the immediate brief.