Client Servicing Executive

Location: Mumbai, Maharashtra, India (Churchgate) | Experience: Early Career (1–3 years)

About the Company

Bright Brain Marketing Technologies LLP is a digital marketing agency specializing in digital advertising and communication design. The company helps mid-sized and large organizations achieve marketing goals through digital media strategy, campaign management, communication design, and search engine optimization. Its campaign expertise spans brand awareness, lead generation, and sales outcomes, supported by structured execution and client-focused delivery. Bright Brain is committed to producing high-quality work that exceeds client expectations, combining strategic thinking with dependable coordination and creative problem-solving. The team includes talented professionals who are passionate about their work and focused on achieving excellence across client engagements. The organization aims to create a positive and supportive work environment where people can grow their capabilities, contribute meaningfully, and develop their careers. This role will contribute directly to client satisfaction, account continuity, and the effective delivery of digital marketing programs.

About the Role

As Client Servicing Executive, you will own day-to-day relationships for a portfolio of digital marketing clients and act as the primary point of contact. You will translate client requirements into clear delivery plans, coordinate internal teams, track commitments, and maintain momentum across multiple accounts. The role requires substantial client interaction, including regular meetings, presentations, performance updates, and follow-ups. You will independently manage at least four client accounts, understand performance marketing and SEO deliverables, and provide practical strategic inputs when clients raise questions or identify new needs. Success means clients receive timely, accurate communication, internal teams have clear priorities, issues are escalated early, and campaigns progress against agreed objectives. You will also maintain reliable records, meeting notes, task trackers, and reports so that account decisions and delivery status remain visible. This is an execution-focused opportunity for someone who combines organization, confidence in client conversations, and a proactive approach to solving problems.

Key Responsibilities

• Own client communication for at least four accounts, ensuring requirements, decisions, timelines, and next steps are clearly captured and converted into coordinated delivery actions.
• Present campaign updates, performance reports, recommendations, and delivery status to clients, translating digital marketing metrics into clear business-relevant insights.
• Coordinate internal media, creative, SEO, and account teams through structured follow-ups, maintaining delivery plans and reducing delays across active client workstreams.
• Monitor client satisfaction and account health by responding proactively to queries, identifying risks early, and escalating issues with context, urgency, and proposed next steps.
• Track campaign and project commitments using task trackers or project management tools, ensuring owners, deadlines, dependencies, and completion status remain accurate and visible.
• Prepare meeting agendas, detailed notes, minutes, reports, and follow-up communications that preserve accountability and enable consistent progress after every client interaction.
• Manage multiple priorities in a fast-paced agency environment while protecting communication quality, delivery accuracy, and client retention across the assigned portfolio.

Essential Skills & Technologies

• 1–3 years of client servicing or account management experience, preferably within a digital marketing agency, with demonstrated ownership of multiple client accounts.
• Strong understanding of performance marketing metrics and reporting across platforms such as Meta and Google Ads, with the ability to explain results confidently.
• Working knowledge of SEO services and broader digital marketing solutions, enabling effective coordination of specialists and credible client conversations.
• Excellent verbal and written communication, presentation, interpersonal, and relationship management skills, supported by strong client-facing confidence.
• Proficiency in Google Workspace and Microsoft Office, including structured documentation, reporting, presentations, spreadsheets, and communication records.
• Familiarity with project management software, task trackers, delivery plans, and issue escalation practices for managing concurrent account requirements.
• Strong organization, attention to detail, problem-solving ability, and proactive ownership when handling queries, dependencies, and changing priorities.

Additional Plus

• Experience independently managing four or more client accounts and serving as the primary point of contact across ongoing agency engagements.
• Experience preparing and presenting performance updates, campaign reports, meeting minutes, and strategic recommendations directly to clients.
• Exposure to coordinating paid media, SEO, creative, communication design, or integrated digital marketing deliverables.

What You'll Bring

• A bachelor’s degree in Business Administration, Marketing, Communications, or a related field, combined with 1–3 years of relevant client servicing, customer support, account management, or digital marketing agency experience.
• Evidence of meaningful client facetime, including leading discussions, presenting updates, documenting decisions, and following through on commitments without requiring constant supervision.
• The ability to independently manage at least four client accounts while balancing timelines, internal dependencies, reporting requirements, and changing client priorities.
• Clear understanding of performance marketing metrics, including the ability to discuss Meta and Google Ads results and connect campaign indicators to client objectives.
• Practical awareness of SEO and other digital marketing services, allowing you to coordinate specialists and provide informed first-level responses to client queries.
• Strong relationship management skills, with the judgment to distinguish routine requests from delivery risks and escalate issues early with useful context.
• High standards of organization and detail in task trackers, reports, meeting notes, records, and follow-up communication.
• A proactive, solution-oriented mindset and comfort working in a fast-paced agency environment where quality, responsiveness, and client retention matter.

Why Join Us

• Own meaningful client relationships and see your coordination directly influence campaign delivery, client satisfaction, account continuity, and measurable marketing outcomes.
• Build broad exposure across digital advertising, SEO, communication design, reporting, and integrated campaign execution while working with experienced internal specialists.
• Grow in a supportive environment that values high-quality work, professional development, proactive problem-solving, and opportunities to strengthen client-facing and strategic skills.

What We Offer

• Hybrid work arrangement based in Churchgate, Mumbai, with a Monday-to-Friday schedule and working hours from 10:00 AM to 7:00 PM.
• Opportunity to work across digital advertising, performance marketing, SEO, communication design, and client relationship management within a collaborative agency environment.
• A supportive workplace focused on quality delivery, continuous learning, professional growth, and meaningful ownership of client outcomes.