Key Account Manager

Location: Shadipur, Delhi, India | Experience: Mid / 3–5 years

About the Company

TheHireHub is an AI-powered talent acquisition platform helping companies find, evaluate, and hire the right talent faster and more efficiently. Our mission is to revolutionize hiring through technology, with a vision of becoming the leading AI-powered hiring platform transforming how companies build teams. Innovation, excellence, trust, transparency, and customer-centricity shape how we build and operate. We value technical excellence, an innovation mindset, customer focus, and collaboration while creating a diverse and inclusive workplace. Our fast-paced environment gives people the opportunity to influence an innovative product and contribute to meaningful change in the hiring industry. We are committed to fair and unbiased hiring practices, and we expect our work to reflect that standard in every customer interaction, product decision, and business relationship.

About the Role

As Key Account Manager, you will own relationships and commercial outcomes across strategic quick-commerce accounts from our onsite team in Shadipur, Delhi. You will turn account insights into stronger partnerships, improved execution, and sustainable revenue growth. The role sits at the intersection of customer leadership, marketplace performance, and cross-functional delivery, requiring you to understand fast-moving quick-commerce dynamics and act decisively on opportunities and risks. You will manage account plans, resolve escalations, improve visibility into performance, and align internal teams around customer priorities. The challenge is to grow valuable accounts while protecting service quality, speed, and trust in a demanding operating environment. This is an opportunity to create measurable customer and business impact with competitive compensation.

Key Responsibilities

• Own strategic quick-commerce accounts through structured plans, regular reviews, and executive-level relationship management that improve retention, satisfaction, and commercial performance.
• Drive account growth by identifying expansion opportunities, shaping joint business plans, and converting customer insights into measurable revenue and share gains.
• Build performance visibility through account dashboards, marketplace metrics, and business reviews, enabling timely decisions on risks, priorities, and corrective actions.
• Lead resolution of customer escalations by coordinating internal stakeholders, establishing clear ownership, and restoring service confidence with fast, durable outcomes.
• Translate customer requirements into actionable priorities for product, operations, support, and leadership teams, improving execution against account commitments.
• Negotiate and manage commercial terms, forecasts, and account plans with disciplined follow-through that protects value while strengthening long-term partnerships.
• Represent customer needs in internal planning and use market intelligence to sharpen TheHireHub’s customer strategy, differentiation, and go-to-market effectiveness.

Essential Skills & Technologies

• Proven key account management experience within quick commerce, e-commerce, online grocery, food delivery, or adjacent marketplace businesses, with strong understanding of high-velocity customer operations.
• Strong commercial skills across account planning, revenue growth, forecasting, negotiations, pricing discussions, and joint business planning with strategic customers.
• Ability to analyze account performance using spreadsheets, CRM systems, dashboards, and marketplace metrics, turning data into clear recommendations and actions.
• Excellent stakeholder management across customer leadership, sales, operations, product, support, finance, and senior internal decision-makers.
• Structured communication skills for business reviews, executive presentations, escalation management, and concise written account updates.
• Working proficiency with CRM platforms and productivity tools such as Salesforce, HubSpot, Microsoft Excel, Google Sheets, and presentation software.
• Demonstrated ability to prioritize fast, manage ambiguity, and deliver reliable follow-through in high-growth, time-sensitive commercial environments.

Additional Plus

• Experience managing enterprise partnerships with quick-commerce platforms, dark-store networks, marketplaces, delivery operators, or consumer internet businesses.
• Familiarity with category, assortment, promotion, fulfillment, service-level, and customer acquisition metrics used to manage digital commerce accounts.
• Experience building data-backed account strategies, automated reporting, or cross-functional operating rhythms that improve customer outcomes.

What You'll Bring

• 3–5 years of account management, business development, partnerships, or enterprise sales experience, including direct ownership of strategic customers and commercial outcomes.
• Direct quick-commerce or closely related digital commerce experience, with the judgment to balance growth, customer expectations, operational realities, and speed.
• A customer-focused commercial mindset that combines trusted relationship building with disciplined pipeline management, negotiation, forecasting, and delivery accountability.
• Strong analytical thinking, executive communication, and collaborative leadership across teams, with the resilience to solve escalations and convert ambiguity into action.