Key Account Manager

Location: Gurugram, Haryana, India | Experience: Mid Level (5–8 years)

About the Company

TheHireHub is an AI-powered talent acquisition platform that helps companies find, evaluate, and hire the right talent faster and more efficiently. Founded in 2024, the company is focused on revolutionizing hiring through technology and building a platform that improves speed, quality, and fairness in recruitment. Its mission is backed by values such as innovation, excellence, trust, transparency, and customer-centricity, with a strong commitment to diverse and inclusive hiring practices. The business operates in a fast-paced growth environment and brings cutting-edge AI capabilities to a critical part of the hiring process, giving customers a more effective way to build teams.

About the Role

The Key Account Manager will own strategic client relationships and protect revenue by driving retention, growth, and long-term partnership value. The role sits at the intersection of sales execution, customer advocacy, and account planning, with responsibility for turning customer needs into measurable commercial outcomes. Success in this role depends on building trust with key stakeholders, identifying expansion opportunities, and ensuring clients realize consistent value from the platform. The position requires strong judgment, disciplined follow-through, and the ability to coordinate across internal teams to resolve issues quickly and keep accounts on track.

Key Responsibilities

• Own a portfolio of strategic accounts and drive measurable retention, renewal, and expansion outcomes through disciplined account planning and regular business reviews.
• Build trusted relationships with client stakeholders by understanding business priorities, translating needs into clear action plans, and keeping communication proactive and transparent.
• Identify growth opportunities inside existing accounts and convert them into commercial upside through structured upsell, cross-sell, and partnership conversations.
• Coordinate internal resources across product, operations, and support to remove blockers quickly and maintain a high-quality customer experience.
• Monitor account health, usage patterns, and risk signals so issues are addressed early and revenue is protected before problems escalate.
• Maintain accurate account forecasts, pipeline visibility, and CRM hygiene to support reliable revenue planning and leadership decision-making.

Essential Skills & Technologies

• Strong account management and client relationship skills with the ability to influence senior stakeholders and maintain trust across complex, multi-party relationships.
• Commercial judgment that links customer needs to revenue outcomes, with clear ownership of renewals, expansions, and long-term account value.
• Excellent communication and presentation ability, including the confidence to lead business reviews, resolve concerns, and align teams around shared priorities.
• Working knowledge of CRM systems and account tracking tools to manage pipeline, forecast accurately, and keep account data clean and actionable.
• Structured problem-solving skills with the discipline to diagnose issues, prioritize trade-offs, and drive resolution across internal functions.
• Collaboration and coordination strength, especially when working with cross-functional teams to deliver customer outcomes quickly and consistently.

Additional Plus

• Experience in SaaS, HR tech, recruitment tech, or other B2B technology environments where client retention and expansion are central to the role.
• Familiarity with consultative selling, strategic account planning, and value-based customer conversations that support revenue growth.
• Exposure to data-driven account management practices, including health scoring, churn risk analysis, and executive reporting.

What You'll Bring

• A track record of owning important client relationships and turning them into durable commercial outcomes through retention, growth, and strong stakeholder management.
• The ability to work with urgency and structure, using clear priorities, clean execution, and consistent follow-through to keep accounts healthy.
• A customer-first mindset paired with commercial discipline, so client success translates into business performance.
• Confidence working across teams and levels, with enough influence to move issues forward and enough accountability to close the loop.

Why Join Us

Join TheHireHub if you want to help shape how companies hire in a faster, smarter, and fairer way. The business is built around AI-powered talent acquisition, so your work will directly influence how customers experience the platform and how the company grows its revenue base. You will be part of a small, fast-moving team where ownership matters, ideas are heard quickly, and strong execution has visible impact. The environment suits people who want to work with modern technology, solve meaningful customer problems, and contribute to a product that is changing a core business process. If you enjoy building trusted client relationships while driving measurable commercial outcomes, this role offers a clear opportunity to do work that matters and see the results of your efforts.

What We Offer

• Competitive compensation that reflects the scope of strategic account ownership and the commercial impact of the role.
• A hybrid working setup that supports focused execution while keeping collaboration close to the team and customers.
• The chance to work with an AI-powered platform in a fast-growing environment where your contribution can shape customer outcomes and company growth.