Chief Technology Officer

Chief Technology Officer (CTO)

Location: Mumbai / Bengaluru, India | Experience: Executive Leadership (16–25 years)

About the Company

A global technology-enabled services organization supports leading law firms, corporations, and professional services firms through specialized legal, business, and operational solutions. Its service model depends on secure, scalable, high-quality delivery across geographically distributed teams and client environments. The organization is advancing its technology agenda to improve productivity, quality, turnaround times, workforce efficiency, client experience, and long-term growth. Technology spans enterprise applications, cloud infrastructure, data, cybersecurity, automation, engineering, and AI-enabled services. The organization is investing in the Microsoft ecosystem and emerging enterprise AI capabilities to modernize platforms, strengthen operational resilience, and create differentiated client value. This confidential leadership search offers the opportunity to shape a globally relevant technology function while partnering closely with executive, commercial, operations, product, and client stakeholders. The successful leader will help build the capabilities, governance, and operating discipline required to scale technology responsibly and convert innovation into measurable business outcomes.

About the Role

The Chief Technology Officer will own the enterprise technology strategy, engineering organization, digital transformation agenda, and AI-led innovation roadmap for a complex, client-centric services business. Reporting to the Executive Leadership Team, the CTO will connect technology investment to growth, productivity, quality, resilience, and client outcomes. The role combines strategic influence with technical credibility across Microsoft and Azure technologies, including .NET, C#, VBA, Azure OpenAI, Azure DevOps, Microsoft Copilot, and Microsoft 365. The leader will modernize architecture, scale secure platforms, strengthen governance, and embed practical AI and automation across operations and client services. Success requires translating business-process challenges into scalable solutions while maintaining operational stability, business continuity, and commercial discipline across distributed teams.

Key Responsibilities

• Own and execute the enterprise technology roadmap across cloud, applications, architecture, data, cybersecurity, automation, and operations, aligning investment decisions with growth, client requirements, resilience, and measurable business value.
• Lead the AI and automation agenda through Azure OpenAI, Microsoft Copilot, and related capabilities, moving high-value use cases from experimentation into secure, scalable solutions with defined adoption, productivity, quality, and ROI measures.
• Set the Microsoft and Azure engineering direction across .NET, C#, VBA, Azure DevOps, Microsoft 365, and enterprise applications, establishing standards that improve platform scalability, delivery quality, security, maintainability, and cost efficiency.
• Build and lead high-performing engineering, architecture, product technology, data, infrastructure, and support teams, creating accountability, leadership depth, continuous improvement, and the capabilities required for the future technology roadmap.
• Define the target-state enterprise architecture and modernization priorities, ensuring interoperability across operational systems, client platforms, integrations, legacy applications, AI solutions, and infrastructure while protecting reliability and business continuity.
• Partner with BPO, LPO, legal services, commercial, and operations leaders to convert process challenges into technology-enabled improvements in productivity, turnaround time, quality, workforce effectiveness, service differentiation, and client experience.
• Own technology governance, cybersecurity, privacy, AI controls, vendor risk, service management, and performance measurement, ensuring secure operations, effective incident response, disciplined change delivery, and optimized technology expenditure.
• Serve as a trusted executive and client-facing technology advisor, communicating complex decisions clearly, influencing stakeholders, managing strategic partners, and demonstrating technology impact through business and client outcomes.

Essential Skills & Technologies

• Enterprise technology strategy, operating-model design, architecture governance, and transformation leadership across complex, multi-location organizations, with the ability to connect technology choices to commercial and operational outcomes.
• Deep hands-on understanding of the Microsoft ecosystem, including .NET, C#, VBA, Microsoft Azure, Azure OpenAI, Azure DevOps or Development Studio, Microsoft Copilot, and Microsoft 365 enterprise applications.
• Proven leadership of cloud modernization, enterprise application transformation, APIs, integrations, automation frameworks, AI or ML adoption, and scalable architecture across secure, resilient, and cost-conscious environments.
• Strong engineering leadership across architecture, development, deployment, application support, infrastructure, data, and technology operations, with disciplined delivery, release, incident, problem, and change-management practices.
• Practical expertise in AI governance, data protection, access management, cybersecurity, technology risk, business continuity, third-party controls, and responsible deployment of enterprise AI solutions.
• Demonstrated experience enabling high-volume BPO, LPO, LegalTech, professional services, or technology-enabled service operations, improving productivity, quality, turnaround time, and client outcomes through technology.
• Executive communication, client engagement, vendor management, commercial judgment, change leadership, and the ability to influence non-technical stakeholders across global, distributed, fast-paced environments.

Additional Plus

• Experience serving as CTO, CIO, VP Technology, Head of Technology, or equivalent enterprise technology executive in a global, client-centric organization.
• Background in legal services, legal operations, professional services, BPO, LPO, or adjacent technology-enabled delivery environments with complex workflows and demanding client expectations.
• Experience establishing build-versus-buy strategies, managing strategic Microsoft partnerships, and balancing internal engineering capability with external delivery models.

What You'll Bring

• You bring 16–25 years of progressive experience across technology, engineering, enterprise architecture, digital transformation, cloud, AI, automation, or related leadership functions, including substantial ownership at CTO, CIO, VP Technology, or equivalent level.
• You bring the technical depth to engage credibly with architects and engineers while setting enterprise direction across Microsoft technologies, Azure, .NET, C#, VBA, Azure OpenAI, Azure DevOps, Microsoft Copilot, Microsoft 365, APIs, and automation.
• You bring a record of delivering large-scale modernization and transformation without compromising reliability, security, business continuity, or day-to-day service performance. You measure success through productivity, quality, cost, speed, adoption, and client impact.
• You bring experience leading large, geographically distributed teams and influencing executive, commercial, operations, product, client, security, compliance, and vendor stakeholders. You are pragmatic, commercially minded, AI-forward, and committed to developing strong technology leadership capabilities.

Why Join Us

• Shape the next-generation technology strategy for a global organization serving leading law firms, corporations, and professional services firms, with direct influence on growth, client value, productivity, and operational resilience.
• Lead an enterprise-wide AI and automation transformation, converting Azure OpenAI, Microsoft Copilot, and emerging capabilities into secure, scalable solutions that improve how complex legal and business services are delivered.
• Build modern Azure and Microsoft-based technology capabilities while strengthening engineering, architecture, cybersecurity, data, governance, and operations disciplines across a distributed international environment.
• Work directly with executive, commercial, operations, product, and client stakeholders to create technology-led differentiation, develop high-performing teams, and deliver measurable outcomes in a demanding, client-centric services market.

What We Offer

• Executive-level ownership of enterprise technology strategy, engineering, cloud, AI, automation, architecture, cybersecurity, data, and technology operations across a global services environment.
• The opportunity to influence how technology transforms high-volume legal and business service delivery while partnering with senior leaders and strategic clients on high-impact initiatives.
• A platform to build high-performing technology organizations, modernize legacy and enterprise platforms, and establish responsible AI capabilities with competitive compensation.