Telesales Executive

Location: Gurugram, Haryana, India | Experience: Mid Level (1.5-5 years)

About the Company

OLX India operates a leading online classifieds platform where consumers and dealers buy and sell new and used goods and services across India. The platform connects millions of buyers and sellers through listings, direct contact, and negotiation across automobiles, real estate, mobiles and electronics, furniture, fashion, and household goods. As part of the CarTrade Tech ecosystem, OLX India focuses on making online trading simple, accessible, and secure for customers and stakeholders. The organization values customer-centric product development, collaboration, continuous learning, and meaningful impact at scale. Its Gurugram-based teams work across technology, product, sales, and customer-facing functions to improve how people discover, evaluate, and transact on the platform. OLX India is committed to an inclusive and authentic workplace, with equal-opportunity practices and initiatives supporting people from diverse backgrounds. The company also highlights employee recognition, career growth, flexible hybrid work where applicable, and technology that enables trusted digital commerce across India.

About the Role

As a Telesales Executive at OLX India, you will own customer conversations that support marketplace growth and customer engagement. You will use calling systems, customer records, and sales processes to qualify needs, explain relevant offerings, manage follow-ups, and move opportunities toward conversion. The role requires confident communication in English or Hindi, with the ability to engage customers in Tamil, Telugu, or Kannada where relevant. You will contribute to a simple and secure online trading experience by providing accurate information, resolving questions, and maintaining professional interactions. Success means creating qualified opportunities, progressing the funnel, keeping records reliable, and delivering consistent customer outcomes. Working onsite from Gurugram, you will collaborate with sales and customer-facing teams while using feedback and performance data to improve execution. This is a hands-on role for a persistent, customer-focused professional who takes accountability for results beyond call volumes.

Key Responsibilities

• Own outbound and inbound customer conversations through calling systems, converting relevant interactions into qualified opportunities, appointments, or completed sales while protecting customer experience and data accuracy.
• Qualify customer needs, intent, budget, and readiness using structured discovery, enabling OLX India’s sales funnel to prioritize higher-potential prospects and improve conversion efficiency.
• Explain OLX India offerings, processes, and next steps clearly, using Tamil, Telugu, or Kannada when appropriate to build trust and reduce communication barriers.
• Maintain complete and timely customer records in the CRM or designated sales system, ensuring managers can forecast accurately and teams can coordinate follow-up without information gaps.
• Manage follow-up commitments across the funnel, using reminders and prioritization to prevent lead leakage, shorten response cycles, and increase opportunities progressing toward closure.
• Address objections and customer questions professionally, escalating complex issues through defined channels so concerns are resolved quickly without compromising commercial accuracy or customer confidence.
• Track individual performance against agreed conversion, quality, and revenue measures, using review feedback and call insights to improve execution and contribute to team targets.

Essential Skills & Technologies

• Strong telesales, inside-sales, lead-qualification, objection-handling, and closing skills, with the ability to move conversations forward while maintaining consultative and customer-focused communication.
• Fluency in at least one of Tamil, Telugu, or Kannada, alongside effective English or Hindi communication, enabling productive conversations with regional-language customers and internal stakeholders.
• Working knowledge of CRM platforms, dialers, spreadsheets, and sales reporting tools, with disciplined data entry and the ability to use funnel information for prioritization and performance improvement.

Additional Plus

• Experience selling consumer products, services, subscriptions, financial offerings, education, real estate, or other high-volume solutions where consistent calling and follow-up directly influence revenue outcomes.
• Familiarity with call-quality standards, scripted discovery, compliance expectations, and structured coaching environments, helping deliver consistent customer conversations across different campaigns and marketplace segments.
• Demonstrated ability to handle high call volumes without sacrificing listening quality, documentation accuracy, or timely follow-through on customer and prospect commitments.

What You'll Bring

• You bring 1.5–5 years of telesales, inside sales, telecalling, or customer-conversion experience and understand that sustainable performance depends on both activity discipline and conversation quality. You can open calls confidently, ask focused questions, identify customer intent, communicate value clearly, and respond constructively to objections.
• You are comfortable working toward measurable targets and taking ownership of the full follow-up cycle, from first contact to qualified opportunity or closure. Regional language capability in Tamil, Telugu, or Kannada is important, supported by clear English or Hindi communication for broader customer and team interactions.
• You maintain accurate CRM records, use reminders consistently, and understand how reliable data improves forecasting and customer handoffs. You are resilient when calls do not convert, learn from coaching, and adapt your approach using customer feedback and performance trends.
• You collaborate well with sales and support colleagues, escalate issues responsibly, and protect customer trust through accurate information and respectful communication. You bring a practical, energetic, and accountable approach to improving customer engagement and commercial outcomes for OLX India from the Gurugram office.

Why Join Us

• Own a commercially important customer channel at OLX India where your conversations directly influence qualified pipeline, conversions, marketplace participation, and the quality of customer interactions.
• Build stronger expertise across telesales, regional-language engagement, CRM discipline, objection handling, funnel management, and performance improvement within a high-scale online classifieds platform.
• Contribute to a platform that helps consumers and dealers buy and sell goods and services across India, giving your work visible relevance to everyday digital commerce.
• Work alongside sales and customer-facing colleagues in Gurugram, gaining exposure to coaching, feedback, operating rhythms, and collaboration across a technology-enabled marketplace.

What We Offer

• A structured onsite role with OLX India in Gurugram, supported by defined sales processes, customer systems, performance expectations, and regular feedback designed to strengthen execution and professional development.
• The opportunity to engage regional-language customers, improve consultative telesales capability, and build a track record across qualification, follow-up, conversion, and customer experience outcomes.
• An inclusive and collaborative workplace that values continuous learning, employee recognition, diverse perspectives, and meaningful contribution to a platform enabling simpler and more secure online trading.