Senior Vice President, Banking Vertical

Location: London, United Kingdom | Experience: Senior (15–20 years)

About the Company

ExlService Holdings, Inc. is a global provider of data and AI-driven digital operations and solutions that helps leading companies reimagine business models and deliver measurable outcomes. The company partners with clients across industries through business process management and analytics services, combining domain knowledge, data, and technology to improve decision-making, operating efficiency, and growth. Its mission is to accelerate innovation through data and AI-driven solutions, and its vision is to be the partner of choice for businesses seeking to transform and redefine what is possible. The culture is anchored in collaboration, excellence, innovation, integrity, and respect, with a focus on creating practical impact for clients in complex, regulated environments. For this role, the business needs a senior leader who can strengthen banking relationships, shape growth strategy, and convert market opportunity into sustained revenue impact.

About the Role

This role owns the banking vertical’s growth agenda, client positioning, and commercial outcomes across the UK market. The SVP is expected to build trusted executive relationships, shape the go-to-market motion, and align cross-functional teams around a clear revenue strategy. The mandate is to expand strategic accounts, win new business, and improve retention and expansion through disciplined leadership and strong market insight. Success in this role depends on translating banking industry needs into differentiated solutions, building a high-performing team, and ensuring the vertical contributes meaningfully to pipeline, conversion, and long-term client value.

Key Responsibilities

• Own the banking vertical growth plan and commercial performance, using market insight, account strategy, and executive engagement to expand revenue and strengthen client relationships.
• Lead strategic pursuits and major account conversations, translating client priorities into solution positioning that improves win rates and supports long-term partnership value.
• Build and coach a high-performing commercial team, creating clear accountability for pipeline coverage, deal quality, and disciplined execution across the vertical.
• Partner with delivery, solutions, and functional leaders to ensure commitments are executable, margins remain healthy, and client outcomes stay aligned to business goals.
• Shape forecasting, territory planning, and account prioritization, using data and governance to focus resources on the highest-value opportunities.
• Represent the banking vertical with senior clients and internal stakeholders, bringing strong judgment, commercial credibility, and consistent follow-through to critical decisions.
• Monitor industry trends, competitor moves, and regulatory shifts, using these signals to refine the vertical strategy and keep offerings relevant in a changing market.

Essential Skills & Technologies

• Senior leadership experience in banking or financial services, with a track record of growing revenue, leading executive relationships, and improving commercial outcomes in complex client environments.
• Strong understanding of banking industry priorities, including transformation, operations, analytics, digital change, and regulated delivery models that influence buying decisions.
• Proven ability to lead large pursuits, shape solution narratives, and negotiate commercial terms that balance growth, profitability, and client value.
• Deep capability in pipeline management, forecasting, territory planning, and account governance, using disciplined operating rhythms to improve predictability.
• Excellent stakeholder leadership skills, with the ability to align sales, delivery, solutions, and leadership teams around a shared plan and measurable targets.
• Strong analytical judgment and executive presence, supported by the ability to make clear decisions, influence senior buyers, and communicate with credibility.
• Familiarity with data and AI-enabled service propositions is helpful, especially where they can sharpen client outcomes and create differentiation.

Additional Plus

• Experience leading banking growth in the UK or broader European market, with an understanding of local buying patterns and competitive dynamics.
• Exposure to outsourced services, business process management, or analytics-led transformation in enterprise banking accounts.
• Existing network across senior banking decision-makers, procurement leaders, and transformation sponsors.

What You'll Bring

• A leadership style that turns market opportunity into structured growth, with clear ownership of pipeline, client strategy, and team performance.
• The ability to engage senior banking stakeholders with confidence, connect business problems to practical solutions, and drive decisions toward measurable outcomes.
• A disciplined, data-informed approach to execution, with strong judgment on prioritization, commercial trade-offs, and account expansion opportunities.
• The credibility to lead across functions, hold teams accountable, and keep delivery promises aligned to the growth strategy.

Why Join Us

Joining ExlService Holdings, Inc. means stepping into a business built around measurable client outcomes, data-led transformation, and practical innovation. The company works with leading organizations to reimagine operating models and accelerate change through analytics and AI, which creates a strong platform for a senior banking leader who wants to shape meaningful commercial growth. In this role, you will have the opportunity to influence how the banking vertical is positioned, how key accounts are won and expanded, and how cross-functional teams work together to deliver value at scale. The environment favors leaders who combine commercial discipline with deep client understanding, and who can turn strategy into consistent execution. If you want a role where your leadership directly shapes revenue, client impact, and market presence, this is a strong platform for that work.

What We Offer

• A senior platform to lead banking vertical growth, with direct impact on revenue, client strategy, and executive relationships.
• The chance to work with a business focused on measurable outcomes, innovation, and practical transformation across complex industries.
• Cross-functional collaboration with teams that support solutioning, delivery, and commercial execution across high-value client accounts.